Policy Last Updated: [17 Oct 2025]

 

 

This Privacy Policy explains how DeshiFarmers (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you use our Progressive Web App (PWA), website, and services (collectively, the “Services”).

 

1. Data Capture: What Information We Collect

 

We only collect the minimum amount of data necessary to provide you with our services and fulfill our commitment of delivering pure food.

 

A. Information You Directly Provide to Us

 

This information is collected when you create an account, place an order, subscribe to our newsletter, or contact us.

Category of Data Purpose of Collection
Identity & Contact Data To create and manage your account, communicate order status, and provide customer support.
(Name, Email Address, Phone Number, Login Credentials)
Delivery Data To physically deliver your pure milk and products to your location.
(Billing Address, Shipping Address, Location/GPS data for delivery)
Transactional Data To process your orders, payments, and manage returns/refunds.
(Order history, products purchased, payment confirmation details)
Communications & Feedback To respond to your inquiries, improve our products, and conduct quality checks.
(Correspondence with us, reviews, product ratings)

 

B. Information We Collect Automatically

 

When you access our Services, certain information is automatically collected from your device.

Category of Data Purpose of Collection
Usage & Device Data To maintain security, troubleshoot issues, and analyze user behavior to improve the PWA/website design.
(IP address, Browser type, Operating System, Device ID, Pages viewed, Access times)
Location Data Only with your explicit consent, for precise and efficient delivery services.
(Real-time geographic location via GPS)

 

2. Cookies and Tracking Technologies

 

What are Cookies?

 

Cookies are small text files placed on your device by a web server that allow us to recognize your browser and capture certain information. We use them for several purposes:

  • Strictly Necessary Cookies: Essential for you to browse the PWA/website and use features like the shopping cart.

  • Performance Cookies: To analyze traffic, measure site performance, and understand how users navigate our Services.

  • Functionality Cookies: To remember your login details, preferences (like language), and customize your experience.

  • Targeting/Advertising Cookies: Used by us or our advertising partners to build a profile of your interests and show relevant ads on other sites.

 

Your Choices Regarding Cookies

 

You can control and manage cookies in several ways:

  • Browser Settings: You can typically set your browser to reject cookies or to prompt you before accepting them. Note that disabling essential cookies may affect the functionality of our Services.

  • Cookie Banner: When you first visit our site, you will be presented with a cookie banner allowing you to consent to or reject non-essential cookies.

 

3. Sharing Data to Third Parties

 

We do NOT sell your personal data to third parties for monetary gain. We share data only in the following necessary circumstances and under strict confidentiality agreements:

Recipient Category Purpose of Sharing Data Shared
Payment Processors To process your payments securely. Transactional Data (excluding full credit card numbers, which are processed by the compliant service provider)
Delivery Partners To fulfill and deliver your orders efficiently. Name, Phone Number, Delivery Address, Location Data (if applicable)
IT & Cloud Service Providers For website hosting, data storage, and security. Encrypted Personal Data, Usage & Device Data
Legal & Regulatory Bodies When legally required to do so, such as in response to a court order or subpoena. Required data as stipulated by law.

 

4. Payment Terms

 

 

Payment Methods

 

We accept various payment methods, including [List of accepted methods, e.g., Credit/Debit Cards, Net Banking, UPI, etc.].

 

Security

 

We use industry-standard encryption and security protocols (such as PCI DSS compliant payment gateways) to ensure the security of your payment information. We do NOT store your full credit card number or financial details on our servers. This data is securely handled by our third-party payment processors.

 

Order Confirmation

 

An order is confirmed only after successful payment or confirmation for COD. You will receive an email or PWA notification confirming your order and payment details.

 

Cancellation and Refunds

 

  • Cancellation: Orders can be cancelled within 1 hour of placing the order, or before the delivery process begins.

  • Refunds: Refunds for cancelled orders or returned products (due to quality issues) will be processed within 7 business days to your original payment method.

 

5. How Long We Retain Your Data

 

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

Data Category Retention Period Justification Estimated Duration
Account/Identity Data For as long as your account is active, and a reasonable period afterward for re-activation or analytics. Up to 2 years after account deactivation.
Transactional/Financial Data Required to comply with tax and financial regulations. Up to 7 years] after the last transaction.
Usage/Analytics Data For statistical analysis and service improvement. Up to 1 year.

 

CONTACT US

 

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at:

DeshiFarmers

Email: DeshiFarmers@gmail.com

Phone: [+91-9883277652]

Address: Karkata Para, Pulinda, Beldanga, Murshidabad, West Bengal, India, PIN – 742134